What if there’s an emergency?
Before you leave we will go through the checklist with you - please fill in emergency numbers for vet / plumber / electrician / burglar alarm (+ codes etc.) and family / friend. Whatever the emergency the sitter will deal with it quickly and professionally and let you or the emergency contact know ASAP.
What if I am delayed on my return?
Please try to inform us as soon as possible so that if the sitter has another assignment to go on to we can arrange temporary cover for you. We will not leave your home and animals unattended.
What if I need someone urgently?
We can usually find someone even at very short notice.
What if I am not happy with my sitter?
We take great care to match your requirements to a suitable sitter, but in the unlikely event that you are unhappy with your sitter, please ring us and we will find someone else. We want you to be 100% confident in the person caring for your home and animals.
Are you able to look after people as well as animals?
We are willing to sit with an adult who can't be left alone, but cannot care for children or for adults where any nursing is required.
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